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We use your personal information to allow us to process your service requests. No personal information is stored, given, or sold to a third party.

A Return Authorization Number is required on all purchases. (Written on outside of package)
Email with subject line (ECRATERRMA) to obtain a Return Authorization Number within 14 days of the invoice generated date.
In the case of any purchase being returned for any reason, the returned item or items must be complete, in original condition and in re-saleable condition, with all original packaging, accessories, and inserts, if applicable. Please do not write on the item.
Customers are responsible for shipping an item back for return and insuring their package at full value.
Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.
We reserve the right to limit the number of returns.
A restock fee of 20% is applicable on all returns unless damaged or defective.
Please Note: is not responsible for lost, stolen or damaged packages.
Last Updated: 13 Dec 2017 13:45:27 PST home  |  about  |  terms  |  contact
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